Question Type
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Q. What can the booking system do?A. This system is a hotel-focused SaaS booking and payment platform. It provides front-end booking, integrated payment processing, marketing modules, ticket/serial code integration, and back-office management—helping hotels increase direct booking conversion rates while reducing operational costs.
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Q. Does it support multi-property, multi-language, and multi-role management?A. Yes. The system supports a multi-property management structure, allowing independent configuration of room types, pricing, and marketing plans per property. It also supports multiple languages (e.g., Traditional Chinese, English, Japanese) and role-based access control (marketing, operations, administrators, etc.).
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Q. What marketing tools, payment modules, and ticketing modules are available?A. The system includes built-in marketing tools such as promo codes, add-on products, upsell options, and bundled packages. It can also integrate with multiple domestic payment gateways and ticketing systems, enabling one-stop sales for accommodations plus experiences.
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Q. How is the system priced?A. The system uses a revenue-sharing pricing model, taking a percentage of actual completed orders to reduce upfront adoption risk. Certain advanced integrations or custom features may be quoted separately.
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Q. Is there an onboarding or setup fee?A. There is no minimum threshold or setup fee for basic onboarding. If PMS, API, or specialized system integrations are required, costs and timelines will be assessed based on project scope.
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Q. Is a trial available?A. System demos or test environments can be provided depending on the project. Please contact a sales consultant to discuss available trial options.
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Q. How do I create an account?A. After the cooperation agreement is signed, a dedicated specialist will assist in creating the administrator account and completing the initial setup.
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Q. How are roles and permissions managed?A. The back-end system allows role-based permission settings, restricting which functions and data each user can access to meet group and multi-department management needs.
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Q. What should I do if I forget my password?A. You can reset it using the system’s “Forgot Password” feature, or contact customer support for assistance.
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Q. Which payment methods are supported?A. The system supports credit cards and major domestic mobile payment solutions.
