台灣旅圖資訊

Q: What can the booking system do?
A: This system is a hotel-focused SaaS booking and payment platform. It provides front-end online booking, integrated payment processing, marketing modules, ticket/voucher code integration, and backend management tools—helping hotels increase direct booking conversion rates while reducing operational and management costs.

Q: Does it support multi-property, multi-language, and multi-role management?
A: Yes. The system supports a multi-property architecture, allowing each property to independently        configure room types, pricing, and marketing plans. It also supports multiple languages (such as Traditional Chinese, English, and Japanese) and role-based access control (marketing, operations, administrators, etc.).

Q: What marketing tools, payment modules, and ticketing features are available?
A: Built-in tools include promo codes, add-on products, paid upgrades, and bundled packages. The system can also integrate with multiple domestic payment gateways and ticketing systems, enabling one-stop sales for accommodation plus experiences.

Q: How do we create an account?
A: After the cooperation agreement is signed, a dedicated specialist will assist with account creation and initial system setup.

Q: How are roles and permissions managed?
A: The backend allows detailed role and permission settings, restricting accessible features and data by role to meet group-level management requirements.

Q: What if I forget my password?
A: You can reset your password using the “Forgot Password” function, or contact customer support for assistance.

Q: Do you provide APIs?
A: Yes. Standard APIs are available for integration with existing hotel systems or third-party services.

Q: How does integration with PMS, Channel Managers, or ticketing systems work?
A: The system currently supports integration with major Channel Managers (such as SiteMinder and HotelNabe) and ticketing systems (e.g., MoGong, 3T, and JiuFang便), as well as PMS solutions (such as LvAn, JinXu, LingZhi, and SongShan). Integration methods are evaluated based on each system’s specifications.

Q: Is a testing environment available?
A: A testing environment can be provided for technical teams to verify integration workflows. Please contact the project manager for access details.

Q: How is system data backed up?
A: The system uses scheduled automatic backups to ensure data security and recoverability.

Q: Is the system PCI-DSS compliant?
A: Payment transactions are handled by third-party payment providers that comply with relevant security standards. The system itself does not store complete credit card information.

Q: Is security regularly scanned and updated?
A: Yes. The system undergoes regular security assessments and updates to minimize potential risks.

Q: How long does implementation take?
A: Standard implementation typically takes 2–4 weeks. The actual timeline depends on the number of properties and the scope of integrations.

Q: What information do we need to provide?
A: Required information generally includes hotel details, room types and pricing, payment gateway credentials, and necessary system integration data.

Q: Is onboarding or training provided?
A: Yes. Backend operation training and documentation are provided, and online briefing sessions can be arranged if needed.

Q: How can we contact customer support?
A: Support is available via email and a designated account manager.

Q: Do you offer 24/7 support?
A: Support levels vary by plan. Extended or 24/7 support can be arranged under enterprise plans.

Q: What is the response time for support inquiries?
A: General inquiries are handled during business hours. Urgent issues can be addressed through a dedicated support channel.

Q: What services are included in website design?
A: We provide comprehensive website design services, including information architecture planning, UI/UX design, responsive (RWD) development, front- and back-end functionality, and SEO-friendly technical structures—ensuring both brand consistency and conversion performance.

Q: Does the website support mobile devices and tablets?
A: Yes. All websites are built with responsive design, automatically adapting to mobile phones, tablets, and desktops, in line with Google’s mobile-first indexing standards.

Q: Is SEO considered during website design?
A: Absolutely. SEO structure is planned from the design stage, including heading hierarchy (H1–H3), semantic content structure, URL standards, image optimization, and performance optimization—preventing costly rework later.

Q: Can the website integrate with existing systems or SaaS services?
A: Yes. We plan integrations with the Taiwan Travel Map booking system, payment gateways, CRM, and other services, ensuring the website functions as a true conversion and operations tool—not just a showcase.

Q: What does the SEO service include?
A: SEO services cover keyword research, content strategy planning, technical SEO optimization, site structure improvements, article and landing page optimization, and performance tracking with reporting.

Q: How long does it take to see SEO results?
A: SEO is a mid- to long-term strategy. Ranking and traffic improvements typically begin within 2–3 months, with more stable results in 3–6 months, depending on industry competitiveness.

Q: Do you guarantee keyword rankings?
A: Ranking guarantees may be discussed under advanced SEO packages. However, our standard plans do not promise guaranteed rankings. Instead, we focus on data-driven optimization, compliant technical structures, and sustainable long-term competitiveness.

Q: What is the difference between SEO and paid advertising?
A: SEO focuses on long-term organic traffic growth, while paid advertising delivers immediate exposure. Most businesses use both—ads for short-term demand and SEO to reduce customer acquisition costs over time.

Q: Do you help plan content and articles?
A: Yes. We plan content topics based on your industry and target audience, including FAQs, blog articles, case studies, and service pages, to improve search visibility and on-site engagement.

Q: Do you provide conversion rate optimization (CRO) recommendations?
A: Yes. Both website design and SEO incorporate conversion-oriented strategies such as CTA placement, form flow optimization, and key page user journeys to increase inquiries and conversions.

Q: How do we track website performance?
A: We assist with setting up GA4, Google Search Console, and keyword tracking tools.

Q: Will we receive regular performance reports?
A: Monthly or quarterly reports are available under advanced plans, including traffic growth, top-performing pages, keyword ranking changes, and optimization recommendations.

Q: How long does website design and SEO implementation take?
A: Website design typically takes 4–8 weeks. SEO planning can proceed in parallel, with results accumulating over time as content and search performance grow.

Q: Is this suitable for SaaS and B2B companies?
A: Absolutely. We specialize in SaaS and B2B website structures, helping businesses clearly communicate product value, increase inquiry conversions, and build sustainable organic traffic over the long term.